IT Glue Chrome Extension

Dogshit

useless

Tried to create an SOP 3 different times on 2 different browsers. Each time it wouldn't correctly register clicks, added duplicate screenshots, etc. When I tried to clean up the document, it deleted half of my pages. Would not recommend. Using Scribe AI now and it works just fine. Would give 0 stars but not an option.

Changing to unusable: Lost my second extremely needed document in the SOP Generator. I want it to work so bad. Make sure you totally don't trust it. It's very buggy. Double clicks are two screenshots. I have to delete all the extra screenshots. Then it freaks out and deletes too much. I also had a long session with a Third party on how to do something. The document got too large and crashes Chrome. I reopened Chrome and I see it but Crashes again before I can save. I really needed that document. I need this to work. Please update.

Essentially non functional if you have more than 10 passwords. This extension is below a minimum viable product and is only good enough to showcase in a sales pitch for IT Glue's software. A few days ago, the extension now appears and disappears from the bottom right corner of the Microsoft login page, causing the entire page to have scrollbars and shift every 2 seconds.

Clunky and unreliable.

SOP generator doesn't work. Doesn't record steps and doesn't let you complete the SOP (because it's not recorded anything).

Complete garbage. I installed it to try out the new SOP generator. You set it recording, carefully go through all the steps you wish to record, then go to click the 'Finish' button. But wait, the button is disabled. You can pause the recording, you can discard the recording, but you cannot save it. Well done lads.

Worked decently well up until a few weeks ago. Now its garbage. I sign in, then if I switch tabs then I have to re-log back in. I then go back to the original tab I had open when I first logged in and I have to re-sign back in. All in a span of a minute.

There are so many things wrong with this extension. 1) The Quick-Seach hotkey should be a key combination, not just a single character. (It should be like Alt-Q or something like that) 2) When entering passwords on a website, it should prompt if you want to save that password into IT Glue. 3) The username field should be above the password, why is it 5 rows below the password field?! 4) When you go to create a password, it should assume you want to create a password for the site you're on, and auto-fill the URL and page Title as the Name. 5) I need to be able to create passwords and put them info folders. Why can't I create / see folders?! 6) When going to look for passwords, you can't see folders. 7) You should be able to edit the password directly from the extension, not need to "View in IT Glue" - what a waste of time. 8) The new password generator (if using passphrases) is a joke, it generates a big list of random words, with a separator, but doesn't add numbers or uppercase letters. There's probably no website in existence that will take an all lowercase password with no numbers. 9) There should be a "Stay logged in for n days" option, and each time you visit the IT Glue site, the timer should reset. Every time I go to use this, I don't realize it's not logged in - again, more wasted time. 10) There's no way to create TOTP within the extension - again, have to waste time going to the actual IT Glue page. 11) The extension should save state, or stay floating on top when you click away so you can copy and paste things like URL, etc. Please re-develop this extension, this is horrible.

This is getting worse over time—it’s becoming less and less functional. It fails to detect when you’re logged in, doesn’t recognize website URLs, and can’t autofill OTP information. The FREE Apple Password Manager is vastly superior by comparison!

Used to work well. As of a few weeks ago it no longer works.

Barely worked good before and recently the autofill drop down doesn't let you scroll down to see more passwords and the Create Password is hovering over top of the password list and isn't clickable.

hot garbage, they still dont support OTP autofill, and extension tends to break itself quite often.

Please for the love of god revert the recent change that opens the page when you click on the entry, this extension is now entirely useless.

I don't want the extension to open the god damn URL, I just want to view the password details, for the love of everything holy, please make this work like it used to.

I don't think I need to repeat the list of obvious issues. The ITG platform is fantastic- the extension is embarrassing. Hasn't been fixed in +5 years.

This extension should save loads of time making logins more efficient, unfortunately it doesn't work properly. It was ok to begin with, then it started saying I'm not logged in to IT Glue, even when I have a tab open and logged in, and it's asking me to sign in to the extension as well. Even when it recognises I'm logged in and I can search for passwords, clicking on the password just opens the URL for that password in a new tab rather than showing the details like password or OTP in the extension itself. I could forgive the first issue, but now this is completely useless, it's easier to find the OTP from the IT Glue tab I have open.

SSO doesn't work. Even if im signed in all day. Click the extension and it asks for creds. Click SSO and it obviously authenticates and I try refreshing the page and nothing. Sometimes it doesn't even autofill my name or anything. Have to just nav to ITGlue to just look the pwd up manually.

Yes, I have the same issues. Running the latest version of IT Glue Extension and Edge (Version 128.0.2739.42 (Official build) (64-bit). Breaks websites, alignments are off and places very odd spacing on some sites to the point of not being usable. Disable the Extension and the Browser works fine.

Fills out fields that aren't the slightest relevant, search doesn't work most of the time. It's more often easier to just navigate to the website rather than trying to figure out the extension. Auto-fill off is a must. Websites sometimes break too, disabling the extension solves it.

This extension now breaks some websites and adds unnecessary space. if you have this extension and experincing weird web glitches, disable it. Come on Kaseya you can do way better than this !

never signs in to the extension although you're already signed into the website. Not only that but it doesnt recognise websites even when signed and dont get me started on OTP. Get me back to solarwinds

When it works its ok. but recently it just keeps signing its self out, not a very good solution lots of bugs.

Glitchy and frustrating to use. Forces itself over other buttons on website and no way to remove it temporarily doesn't auto fill properly, often overwrites fields on unrelated subpages because the domain matches. (had a wireless SSID renamed to my email address because i log into the WAP controller with it. )

I cannot login. I click the button and it does nothing. I guess as I have 2FA enabled...

Keeps jumping back to logon prompt, no matter how many times I login to the extension. Useless!

It keeps logging me out every time I close the browser window. What a waste of time!

It logs me out every day. It's a pain because now I have to open another password manager to remember the password to this password manager. Maybe allow us to set the session timeout? OR work with Apple's Password app or any other Autofill app, it would speed up logging in. OR USE A PASSKEY!!! EVEN BETTER!!!

This used to be a really solid extension. Over the last year or so it has become more and more problematic and as of last week no longer auto populates passwords. There is no communication from ITG regarding its status and it seems largely abandoned. Do not rely on this extension.

Honestly I believe this extension could use a re-write. Lots of weird behavior. Failing to autofill, autofill icon floating off the password box, no OTP autofill, extension doesn't save state when clicked off of it. No shared session between this extension and the full site, etc.

This year 2024 the extension has been very problematic. Sort of a normal thing when Kaseya buys a product.

It breaks browser dark mode when viewing code snippits. or some link backgrounds. It will display the background as white and keep the text as white too. It's css editing needs to be fixed. Very Frustrating.

When in a remote session in a non-ITGlue tab (Chrome), certain keys bring up the ITGlue search box. Also, it is breaking sites that use FontAwesome for icons. Also, it doesn't remember what you searched for last. Each time to want to view something, you have to search. If you click outside of the extension and then back in, you have to search again.

Love what it does, HATE how it works. My BIGGEST gripe (that I've raised on deaf ears via support), is that if you are in a remote session and hit "Q" it will bring up the search box. Yes, i get it, thats how hotkeys work. but it will bring it up *IN* the remote session. for example - I open CMD, and type "netdom query fsmo", it will type "netdom ", then pop up and type "uery fsmo" in the itg box. if you hit <ESC> it will clear out your entire command. this is SUPER annoying as i do migrations ALL the time. I asked support for the ability to turn off hotkeys on the extension (i dont use it even in the ITG portal), their response was and I quote " this purely showcases that it is to reduce the number of clicks, which is a measure of a good UX". While reducing the number of clicks is helpful, the ability for flexibility is the measure of a good UX. ITGlue's "suggest a feature" is a joke.

This extension is super inconsistent. Some days I go to login and it says "Subdomain not found" (today's that day, lucky me!) yet other days it works fine with the same subdomain value being submitted. I am not changing anything. Simply trying at different times during the day or week gives me different results. PLEASE FIX THIS. edit: now it puts little grey shadow boxes around text spans on websites...

It was working in the past, but recently having a lot of issues. The worst is that when it is enabled, most of the time, some websites (e.g. gmail.com) will load in half or part of the browser window. The other half/part is just white space. Confirmed it is this extension as when disabled, gmail would work fine without any issues. The other issue is when signing in. Most of the time it gets stuck at loading the search results and have to disable/enable the extension to reload it to get it working.

Sign in issues, search issues, saved credential watermark covers the show password button on most web pages, but most frustrating is that disabling auto fill...doesn't disable autofill. So you'll be working on a web page and save your changes only to find IT Glue decided some random field on the page matched saved info, auto filled, and now you've lost whatever information that was entered there. For a paid service that should be making these things easier, it's failing and I've uninstalled the extension from all my devices.

Weird overlay on check boxes. Lots of other stange browser behaviour i.e https://www.nzpost.co.nz/tools/tracking Looks to be applying styles to the browser. Also need to be able to disable for specific sites as ITG logo gets in the way of other controls.

I rather enjoyed using this extension, however not sure why they need to update the extension to add "Detect your physical location"

Please improve this extension, many instances of bugs, failing to autofill correctly, breaks frequently not ideal end user experience and is required by org.

I am now able to log in however this is extremely frustrating to use give the app\extension time out so quickly and require you to sign in again. It is incredibly cumbersome to have to do this multiple times per day given we are a MSP who have to access several hundreds of clients and have to use the MFA code every damn time!

Would be helpful if the ITG Extension populated website 2FA/MFA fields with the One-Time Password codes from IT Glue.

latest update is bad added little green boxes on all tick boxes when on Office 365 or AutoTask???

When it works its great. However recently it just keeps signing its self out and I cannot log in using the username/password option. Only single sign on is working.