USU Smart Alert Extension

Your IT service desk is the central point of contact for users with technical problems and IT-related questions. Users want a convenient way to solve their IT inquiries. Whether a help request is made via a ticket, email, or through self-service, your IT services should deliver a top quality service experience designed to improve cost efficiencies. Proactive alerts help you to send IT information to all affected users in a pop-up and significantly reduce IT service requests during incidents.