RingCentral App Connect icon

RingCentral App Connect

by RingCentral

v1.6.25 Updated Mar 23, 2026 15.22MiB
CWS
10K
Users
★ 3.21
19 reviews
#1304
of 57.6K
social
#54 of 1.4K
Recently updated

Description

Documentation: https://ringcentral.github.io/rc-unified-crm-extension/ Release notes: https://ringcentral.github.io/rc-unified-crm-extension/release-notes/ The RingCentral App Connect embeds a fully-functional web phone into a set of supported CRM platforms. In addition, the App Connect provides a deep integration with your RingCentral account to automate a number of key functions to help sales people save time and be more efficient. With the App Connect users can easily click any phone number to call that number and send an SMS, synchronize their call history with their CRM platform, schedule meetings, enter custom call disposition notes, among a number of other things. The RingCentral App Connect currently supports the following CRM platforms: Insightly, Redtail, Pipedrive, and Clio. Don't see your CRM in the list? Submit your idea to the RingCentral Ideas portal so that we can add support for it. Supported CRM platforms: Pipedrive, Insightly, Clio, Redtail, Bullhorn, NetSuite, Google Sheets Disclaimer: RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any RingCentral Labs app please consult each project's GitHub Issues message boards - RingCentral support is not available for these applications.
RingCentral App Connect screenshot 1RingCentral App Connect screenshot 2RingCentral App Connect screenshot 3RingCentral App Connect screenshot 4RingCentral App Connect screenshot 5

Reviews (8 cached)

★☆☆☆☆2026-02-10
Troy Titus

So far I can't get it to work. I'm using admin priviledges in the sandbox. Hopefully ringcentral support will jump on here and help with a solution.

★☆☆☆☆2025-09-16
robin bland

I wish I could give a moon or whatever the opposite of a star is - This is the worst product I have used . Run dont walk and god help you if you even try to reach customer service. Basically several weeks later and its clean your cache. I mean its as clean as it can get . Wont text, wont click to dial. Nice

★☆☆☆☆2025-04-21
Dale Chappell

WARNING: Does NOT work with Clio as advertised by both RingCentral and Clio. I wasted hundreds of dollars to switch to RingCentral and now I'm being told that RingCentral doesn't support Clio anymore. They removed the CRM manifest from their list of trusted sites. Yet, Clio and RingCentral still advertise that they integrate. False advertising that is costing people money and time.

★☆☆☆☆2023-12-08
Jeff Le Pere

False promises. Ring Central does not access Clio Contacts. I can't log time and there is no caller ID. Very frustrating

★☆☆☆☆2023-11-09
Alex. Admans

I'm trying to use this for Clio. The CRM browser extension is not accessing Clio Contacts and doesn't enter in the phone logs once I hang up. I had to argue with Ring Central about the issue because they tried to tell me it was an issue with Clio, but the thing is, Ring OWNS the browser extension and Clio has no idea how it works LOL.

★☆☆☆☆2023-09-22
Patricia Garcia

Downloaded the new Ring Central extension on 9/15/23. Let Ring Central know that calls are not auto logging to contact activity history in Insightly (like it used to with the old extension.) It's been a week & we've received no solution. Seems there is no contact integration between Insightly & the new Ring Central extension. All calls I make say contact cannot be found & I need to add contact to the CRM website. Sometimes I get an error message that says http line is too large, or something similar to that.

★★☆☆☆2025-03-07
Jamila Powers

The automatic SMS messaging log feature does not stay on. It keeps toggling off.

★★★☆☆2024-11-18
Jack Beaver

we need dark mode

Permissions (6)

Permissions

alarms Can schedule periodic background tasks background notifications Can show desktop notifications storage Can store data locally in your browser tabs Can see your open tabs and their URLs unlimitedStorage

Details

Version 1.6.25
Updated Mar 23, 2026
Size 15.22MiB
First Seen Mar 24, 2026