Clari Groove for G-Suite and Microsoft 365

Works one time out of 10...

just terrible. I end up having to re-install and reboot several times a week to get stuff to work decently.

Extremely buggy, not built for scale, no dialling capabilities. Sub-par to all competitors.

So many bugs. Breaks every other week. I love some of the features like the Groove Spaces. The recent UI update is pretty dumb though. Why make it 3 clicks to skip a step? When you have 100 actions and need to skip 20 of them, this makes it very time consuming.

This is one of the worst sales tools I have ever used. It is missing many of the basic functions most if not all other competitors have. The integration with Salesforce is lacking especially when logging activity on the correct contact. I'll pull up a contact in salesforce and it pulls up someone else that happens to have the same number at a company and wont let me log the activity to the person I've reached out to. I wish the company I worked for would go back to Outreach or choose something else.

Useless program, recent updates have made it practically in opperable

For the last 2 weeks or so, the connection has kept breaking and you have to uninstall the extension and install it over again every day...

The recent update has made using the product more difficult. It used to work like a dream with multiple gmail accounts (main and delegate access) now it's slow and clunky. Uninstalling and reinstalling does not work. I'm not sure we will continue using it much longer as an office. No point in working with the extension or product if you have to cut and paste the information into Salesforce.

Our users are currently having issues with this product locking up the latest version of Chrome on the latest MacOS.

Can not connect to Salesforce account! Support is not responding.

What happened? The recent updates have nearly rendered Groove useless in my job. It worked perfectly fine before, but the latest "enhancements" have slowed down my entire Gmail experience and there are common glitches in the tracking capabilities. I once relied on this to track opens and outreach, but it no longer seems reliable.

Great for tracking emails and ensuring everything flows into Salesforce. I find that from time to time, it will disconnect itself from my Gmail and won't reconnect without removing and reinstalling the program.

Handy tool but needs optimisation - quite buggy.

As a rep, I find this tool incredibly frustrating, the UX is cluttered and you constantly come across bugs. Compared to other sales tools (admittedly without knowing the per seat price) is it a clearly a poorer experience.